Booking Conditions

 

Day tours, scheduled boat tours and accommodation

These services have to be paid immediately when booked.

In the case of cancellation, the cancellation has to be done in writing (email) and send to the concerning sales person and to westtours@westtours.is.

 

Changes on bookings in scheduled boat tours do cost 2.500 ISK per person, per each changed tour.

 

Cancellations made more than 7 days before tour departure:
West Tours will keep 10% of the price.

Cancellations made between 7 and 2 days before tour departure:
West Tours will keep 30% of the price.

Cancellations made less than 48 hours before tour departure:
West Tours will keep 100% of the price, i.e. no refund.

 

Longer tours

Longer tours have to be confirmed by a confirmation fee payment of 25% of the total price when booked and the rest payment has to be done no later than 60 days before tour departure.

In the case of cancellation, the cancellation has to be done in writing (email) and send to the concerning sales person and to westtours@westtours.is.

 

Cancellations made more than 90 days before tour departure:
West Tours will keep 25% of the price (the confirmation fee).

Cancellations made between 89 and 60 days before tour departure:
West Tours will keep 50% of the price.

Cancellations made less than 60 days before tour departure:
West Tours will keep 100% of the price, i.e. no refund will be given.

 

Custom made tours
Custom made tour have to be confirmed by a confirmation fee payment of 25% of the total price when booked and the rest payment has to be done no later than 60 days before tour departure.

In the case of cancellation, the cancellation has to be done in writing (email) and send to the concerning sales person and to westtours@westtours.is.


Cancellations made more than 90 days before tour departure:
West Tours will keep 25% of the price (the confirmation fee).

Cancellations made between 89 and 60 days before tour departure:
West Tours will keep 50% of the price.

Cancellations made less than 60 days before tour departure:
West Tours will keep 100% of the price, i.e. no refund will be given.

 

Discounts
Discounts on tours sold by West Tours are as stated in the particular tour description.
 

Number of participants

Minimum of tour participants differ and are stated in the particular tour description. If the mininum number of participants is not reached we are in some cases still willing to start the tour for an extra charge. So just contact us and we will do our best to make your dream tour happen!

 

In general

• West Tours can cancel a tour if bookings have not reached minimum participants.

• West Tours can change departure dates if the changes are made with at least 1 month’s notice.

• Please note that cancellation of passengers within a group may cause a price increase for the group or/and a cancellation fee for those particular passengers.

• Cancellation terms may differ from above when dealing with conferences and large groups.
• West Tours reserves the right to alter routes, itineraries or departure times, without prior notice, should the necessity arise.

• In case of any changes in flights (domestic and international) or boat transportation, the passenger has to pay any additional cost caused by this, at the time the service is provided (extra hotel nights, meals, transfers etc.).

• West Tours accepts no liability for participants or their personal belongings. We advise all clients to have insurance, as clients are on their own responsibility on optional tours.

• If the client is not satisfied with the West Tours´s trip he/she must inform West Tours of this in writing one month from their departure from Iceland. Otherwise possible compensation is not valid.

• Passengers are obligated to obey the commands of guides and operators of tours and to obey the laws and regulations of Iceland, be considerate of his/her travel partners. Passenger is liable for all damage caused by his/her behaviour towards the nature.

 

We advice our costumers to purchase a travel insurance, to cover the costs in cases of cancellation with short notice.

 

Payment

We accept all credit cards except American Express.

We also accept bank transfers that are followed by a confirmation via email.

 

Bank information West Tours

ID number: 700493-2029
Bank account: 0156-26-000497
IBAN: IS41 0156 2600 0497 7004 9320 29
SWIFT (BIC): NBIIISRE